7:00 am - 6:30 pm
8:00 am - 11:15 am
Separate fees apply. (Member Price: $119 Regular Price: $139)
Maximizing the Role of the RN in Virtual Practice
Carol Yarbrough, MBA, CHC, CPC, OCS, CCA; Michael Kurliand, MS, RN
Do you want to learn more about how to generate revenue for your clinic, facility-based clinic, or other place of service? If so, imagine using video, remote physiological monitoring, and other CMS-approved procedures, both those new to 2020 and those from over the past two years. If you want to dispel confusion about how you can participate in the hottest growing technology-based medicine trend, attend this pre-conference session.
Make Nurses Heard: Building and Using Your Voice to Be Heard in Health Care Policy
Frank Purcell, BS
Join us to explore how ambulatory care nurses can more effectively engage in politics,including best practices to communicate, organize, develop, and interpret health policy;the influence of ambulatory care nursing relative to the 2020 election; and the role of state government.
11:30 am - 12:15 pm
Meet new colleagues, learn about AAACN, and discuss tips to get the most from your conference experience. This session is geared toward new AAACN members and first-time conference attendees; however, all are welcome!
1:00 pm - 2:45 pm
Welcome, President's Address & Keynote Address
Welcome and President’s Address
Kristene Grayem, MSN, CNS, PPCNP-BC, RN-BC
2019-2020 AAACN President
Celebrating a year of success for ambulatory care nursing, Kristene Grayem will share the highlights of the past year and tell you what’s in store for the future as she gets the conference excitement started.
COVID-19, Ebola, MERS, Measles: Not in My Clinic!
Ron Culberson, MSW, CSP
You’ll appreciate the wit and wisdom of Ron Culberson during this Keynote Address. Mr. Culberson will leave you with a head full of ideas and a heart full of optimism, teaching you how to create a culture of excellence, achievement, and happiness in your workplace. Pulling on his experience as a hospice social worker and leader, Mr. Culberson will describe ways to create better relationships, enhance your creativity, and elevate the tone of your workplace culture, all while delivering top-quality services.
(Note: This session will not appear in the Online Library.)
2:45 pm - 3:00 pm
3:00 pm - 4:00 pm
Concurrent Sessions (111-114)
Evaluating and Elevating Ambulatory Nurses’ Professional Practice
Stacy Hutton Johnson, PhD, MS/MBA, RN, NE-BC
In this session, you’ll learn about a survey that measured the effectiveness of evidence-based interventions to improve the practice of ambulatory care nurses in a nonprofit, multi-site, multi-specialty clinic system. You’ll get a roadmap for evidence-based methodology and insights on how to elevate your own professional practice.
The Contribution of Nurse Care Coordination Practice on Services Utilization and Adherence in Rural Health Care
Nora Flucke, PhD, RN, CCCTM
The session highlights findings from a study that investigated the contribution of nursecare coordination practice to utilization outcomes and services adherence in a ruralcommunity. Implications for nurse care coordinators serving complex and chronically illpatients across rural and urban areas will be discussed.
The Fourth Aim for Telephone Triage Nurses – One Call Center’s Approach to Improve Staff’s Work Life
Maureen McMaster, RN, CPN; Ann Donnelly, BSN, RN, CPN, RRT-NPS
How to care for the telephone triage nursing staff who are caring for the patients is the focus of this interactive, informative, and fun research-based session. The speakers will also describe concrete initiatives for improving telephone triage nurses’ quality of life at, and away from, work.
Clinical Hot Topic
To be decided
This session will feature a discussion on a particular clinical “hot topic” related to the ambulatory care nursing practice environment.
4:15 pm - 5:15 pm
Concurrent Sessions (121-124)
Magnet Madness: Connecting the Pieces
Patricia Hughes, DNP, RN, NE-BC
This session will explore how Magnet metrics fit within an ambulatory structure and help to serve as ameasure of the significant contribution that ambulatory care provides to the patient journey and outcomes.
Development and Early Outcomes of a Centralized Care Management Department for a Large Children’s Healthcare System
Noelle Stack, MSN, RN, CPN; Tina Penrose, MSN, MPH, RN, CPHQ
This session will use an overview of one facility’s centralized care management department to discuss the RN care manager role. Strategies for implementing the role, operational standards, and performance measurement will also be explored. You’ll also learn best practices for the care coordination and transition management of children with medical complexity.
Controversies in Telephone Triage: It’s All about Patient Safety
Carol Rutenberg, MNSc, RN-BC, C-TNP; M. Elizabeth Greenberg, PhD, RN-BC, C-TNP
Conventional wisdom has led us to believe we are using safe and effective processes when practicing nursing over the phone. However, in reality, there are ways we are getting it completely wrong! Telephone triage nurses must understand what's at stake and why the standardization of care over the telephone is so important. This session will discuss several areas where misguided practice is common, including use of unlicensed personnel in routing of symptom-based calls, improper use of decision support tools, and situations with challenges created by non-universal adoption of the Nurse Licensure Compact.
Ambulatory Pediatric Patient-Family Experience: Tools and Strategies to Drive System-Wide Improvement
Andrea Ellis, DNP, RN, CPN, NEA-BC; Carrie Romano, DNP, RN, CPN, CNL
This session will discuss how one hospital implemented a plan to optimize the overall ambulatory care patient-family experience (PFE) at a Midwest, pediatric, tertiary-caremedical center.
5:30 pm - 7:30 pm
Relax and have fun at the Opening Reception and Silent Auction. Network with colleagues, make new friends, and enjoy delicious hors d’oeuvres (on us!). Place your bids in our 20th Annual Silent Auction, which supports the AAACN Scholarship and Education Fund. Go to our General Information Page to find out how you can donate an item. All attendees are welcome.Cash bar provided.