7:00 am - 4:30 pm
7:00 am - 8:00 am
Continental Breakfast/Exhibit Hall Open/Poster Viewing/Meet the Board
8:00 am - 9:30 am
Facilitator: Nancy May, DNP, RN-BC, NEA-BC
Ambulatory care nurses are a natural fit to help address the rapid changes in today’s health care landscape. Understanding the many behavioral, economic, social and physical environment factors that impact the health of individuals and communities are emerging as areas for intervention. Solutions are being woven into care coordination programs in all settings to help address the social determinants of health and curb the opioid crisis, with much work to be done. Legislative updates and partnerships across agencies and disciplines are additional strategies. Ambulatory care nurses are uniquely positioned to help lead this work and other key issues that influence healthy outcomes. The Town Hall is an open forum to share your “best practice” solutions for these complex problems facing our nation.
9:30 am - 10:45 am
Exhibit Hall Open/Poster Viewing/Meet the Board/Refreshment Break
10:45 am - 11:45 am
Concurrent Sessions (311-314)
Improving the Patient Experience in an Ambulatory Care Setting
C. Lynn Smith-Cronin, BSN, RN
This session explores and demonstrates methods of building a patient experience improvement program that can result in positive changes across departments and job fields. These changes can vastly elevate survey scores, improve overall satisfaction of patients and families, and enhance morale among nurses and other employees.
Senior RN Ambulatory Care Manager and Health Guide Partnership: Mobile, High-Touch, High-Frequency Support Outside Clinic Walls
Wendy Pieper, RN, CCM, CCCTM
Explore how the senior RN ambulatory care manager and the health guide help patients by connecting them with mobile external support. This includes providing high-touch, high-frequency service outside the clinic setting and connecting patients with available community resources.
Anywhere to Anywhere: Legislation and Virtual Care Expansion in the Department of Veterans Affairs
Storm Morgan, MSN, MBA, RN
Access to health care is an ongoing challenge for health care organizations, especially for patients in rural areas and when natural disasters occur. This session will explore virtual care strategies used by the VA to improve access, quality, and efficiency and the impact on veteran satisfaction, emergency departments, and clinics.
Answering the Call to Action
Karol DiBello, DNP, FNP-BC, ACHPN
Calls to action have been made to include care coordination and palliative care in nursing school curricula across the U.S. This session will review the development of a unique pre-licensure course applicable to all levels of nursing education that integrates both care coordination and palliative care.
11:45 am - 1:15 pm
Lunch on Your Own
1:15 pm - 2:00 pm
Kristene Grayem, MSN, CNS, PPCNP-BC, RN-BC
2019-2020 AAACN President
2:15 pm - 3:15 pm
Concurrent Sessions (321-324)
Working Toward Being a High-Reliability Organization Within an Ambulatory Setting
Tracy Bieber, BSN, RN; Sarah Prenger, MS, RN, CJCP
Discuss targeted efforts toward high reliability that have been employed within Sanford Health’s primary care clinics to support clinical standardization, existing quality metrics, and the provision of a culture of safety. This includes identifying all opportunities for potential harm to patients, recognizing opportunities for increased quality of care, reducing variation in quality performance, and identifying and implementing efficiencies and subsequent standardization at a system level.
Targeted Approach to Achieving the Quadruple Aim
Laura Tesch, MSN, FNP, RN, CCCTM; Cynthia Kollauf, MS, RN, ACNS-BC
This session will describe how a community-based case management program of advanced practice nurses and social workers addresses the needs of vulnerable adults at high risk for readmission due to complex medical conditions. The ways that the program helps clients navigate their care will also be explored, as well as the program's impact on the entire health care system and community.
The Future of Social Media Research in Nursing
Lee Anne Siegmund, PhD, RN
Ambulatory care nurses will be enlightened about the importance and possibilities of using social media for nursing research and the specific designs and recruitment strategies that may be used. Ethical issues and obstacles associated with consenting, recruitment, and site monitoring will also be addressed.
Academic-Clinical Connection: Supporting Registered Nurse Preceptors for Nursing Students
Caroline Coburn, DNP, MS, APRN, ANP-BC; Quyen Phan, DNP, APRN, FNP-BC
This session will discuss the development of a pilot project and its implementation to provide the most appropriate support for undergraduate students.
3:30 pm - 4:30 pm
Concurrent Sessions (331-334)
Investing in Our Nurse Leaders: The Everest Program
Cynthia Fenton, MSN, MHA, RN; Lizette Dijamco, RN
Everest supports nurse leaders and has been a catalyst to change existing programs in our organization as it transcends from ambulatory care to hospital facilities. During this session, the process and components of Everest will be outlined with the goal of attendees recognizing its value for implementation in their own organizations.
Risky Business: One Health Care System's Model of Risk Stratification
Jill Swenson, BSN, RN, CCM
The Sanford Health risk stratification model is a two-step process that helps patients manage their care. It's based on a patient’s utilization and chronic conditions and uses evidence-based screening tools. This session will discuss risk stratification and how this multidisciplinary model of care helps create successful outcomes and transitions.
Setting the Standard: The Who, What, and How of Telehealth
David Chatterton, MSN, RN
Deficiency and lack of understanding, competing work demands, and attrition rates are increasing among telephone triage departments. This session will discuss ways one facility increased staff’s overall engagement, while providing a cultured environment where nurse leaders can thrive.
Clinical Rapid Fire Sessions
In these short presentations, multiple speakers will highlight their approaches to managing a general work-related issue.
A New Model in Anticoagulation: Integration and Standardization
Lori Kubista, RN; Susan Erickson, MA, RN; Debra Richards, MBA, RN, NE-BC; Amrika Ramjewan, MS
SAFE: Suicide Prevention for Ambulatory, Adult, and Pediatrics
Catherine Ostrowski, MSN, BS, RN, CIC; Virginia Richards, BSN, RN
Improving Patient Safety by Standardizing Warfarin Documentation in the Ambulatory Setting
Melanie Kennedy, BSN, RN