Thursday, April 8, 2021

11:00 am – 11:30 am

AAACN 101: Getting Excited About AAACN

Meet new colleagues, learn about AAACN and how to get the most out of your membership. Learn about volunteer opportunities, networking, free CE's, navigate the website and so much more. This session is geared toward new AAACN members however, all are welcome!

11:45 am – 12:00 pm

Day 1 Welcome/President’s Address/Opening Ceremonies

Anne Jessie, DNP, RN, 2020-2021 AAACN President

Celebrating a year of success for ambulatory care nursing, Anne Jessie will share the highlights of the past year and tell you what’s in store for the future as she gets the conference excitement started.

12:00 pm – 1:00 pm

Opening Keynote


Becoming a Champion of Change: Your Checklist for Success

Vicki Hess, MS, RN, CTP, CVP

Working in health care can be the best job in the world…until it’s not. Today’s health care environment is volatile and change and uncertainty continue to roll in. Your job includes doing more with less, handling crises, learning evolving technologies, getting patients and their families engaged, and the list goes on. You’re so busy keeping up, how can you possibly stay connected to your initial commitment to producing innovative high-quality care with a positive attitude? Well, pull out your checklist for success! Hess will share insights to transform the way you work. You’ll learn how to bounce back when hit with challenges and get evidence-based tools and techniques for raising the bar on your own positive experiences. You’ll leave this session feeling re-energized and ready to work with purpose and passion.

Sponsored by Clear Triage

Conference registrants may access the online recording of this session in the AAACN Online Library until May 22, 2021. This session will not be available in the Online Library after that date.

1:00 pm – 1:30 pm

Virtual Exhibits/Break

Visit the Virtual Exhibit Hall to connect with exhibitors in real time. When you do so, you’re supporting our exhibitors and AAACN!

1:30 pm – 2:15 pm

Concurrent Sessions


How to Think Better: Implications of Cognitive Bias in Telephone Triage

Danah Rios, MD, MBA

Cognitive bias and heuristics (mental shortcuts) will be explored with the medical director of a large hospital-based call center. You will gain an understanding of how cognitive bias may negatively impact the quality of telephone triage and learn strategies to minimize its effects on patient care.


Adverse Childhood Experiences: Increasing Awareness in Ambulatory Care Nursing

Jerry Dwayne Hooks, Jr., PhD, APRN, FNP-BC, NEA-BC, AAHIVS, FACHE, FAANP; Alexis Pop, BSN (candidate); Susan Nicosia, MSN, RN, NEA-BC

This presentation provides introductory education for nurses on what constitutes an adverse childhood experience, physiologic alterations that occur post-exposure, the unique role of primary care nurses, and the implementation of trauma-informed care.


Shared Governance/Magnet Rapid Fire Sessions

Sponsored by the John H. Reck Memorial Grant

In these short rapid-fire presentations, multiple speakers will highlight approaches to managing issues related to shared governance and Magnet status in the practice environment.

The Magic of the Ambulatory Care Nurse Retention

Mildred Sattler, DNP, MSN, RN, CCRN; Curlissa Mapp, MSN, APRN, ACNS-BC

Improving Communication, Care Coordination and Patient Outcomes through Shared Governance in the Ambulatory Care Setting

Vanessa Shay, MSN, RN; Stephanie Hill, BSN, RN, CMSRN

Staff Engagement: Innovative Shared Governance Models for Ambulatory Care

Lindsay Miller, MSN, RN, NE-BC

2:15 pm – 2:30 pm


2:30 pm – 3:15 pm

General Session


Catching Our Collective Breath

Keith Carlson, BSN, RN, NC-BC

During this presentation, holistic nurse career coach Keith Carlson will offer you the opportunity to examine, reassess, and confirm your own worth as a nursing professional during a global existential crisis, coupled with a heightened awareness of the crucial importance of the nursing profession to the common good.

3:15 pm – 3:25 pm

Energizer Break

Dance Party

Thea Fernandez-Martinez

Get your energy level up with a quick break between sessions.

3:30 pm – 4:15 pm

Concurrent Sessions


Healthcare Utilization and Neighborhood Disadvantage in Patients with Food Insecurity

Karen Distelhorst, PhD, APRN, GCNS-BC; Kristine Adams, MSN, CNP

Join us in exploring the relationships among health care utilization, neighborhood disadvantage, and food insecurity. Study findings will be discussed within the context of the five key activities to facilitate integration of social care into care coordination and transition management practice: awareness, adjustment, assistance, alignment, and advocacy. Implications for future research will also be discussed.


Creating a Safe Zone in Health Care using C.A.R.E.

Rebecca Spee, RN; Tami Omdahl, MSN, RN, NE-BC, CPN

This session will discuss using the C.A.R.E approach to increase nurses’ knowledge and comfort levels when caring for a transgender or gender nonconforming pediatric patient.

4:15 pm – 5:15 pm

Poster Session


Attendees will view posters with complementary recordings and participate in a live interactive chat with presenters. Additional posters will be available for viewing on-demand in the AAACN Online Library. Attendees must view a minimum of 20 posters to earn the available 2.0 contact hours for full poster viewing.

5:15 pm – 6:00 pm

Networking Sessions


Care Coordination and Transition Management Networking Chat Lobby: Care Transitions: Discharge and Follow-Up for COVID-19 Ambulatory Care Patients (No Contact Hours awarded)

Virtual attendees will be able to interact and engage with one another during this networking time by participating in real-time attendee chats.


Leadership Networking Chat Lobby: Virtual Visits and Their Impact on Quality (No Contact Hours awarded)

Virtual attendees will be able to interact and engage with one another during this networking time by participating in real-time attendee chats.


Patient/Staff Education Networking Chat Lobby: Role of the LPN/LVN and MA in the Ambulatory Care Setting (No Contact Hours awarded)

Virtual attendees will be able to interact and engage with one another during this networking time by participating in real-time attendee chats.

6:15 pm – 6:45 pm

Wine Sommelier

Prepare for our virtual wine tasting!


· Please download wine tasting grids and a wine tasting mat. We recommend printing two grids and one mat per person! A small bites pairing guide and a wine 101 guide are included as well. Feel free to have pens/pencils out as well to take notes!

· The four wines for our tasting are all bundled up, discounted, and ready to go at Wine Splurge! The link will take you directly to the wines selected and ready to purchase for your convenience. In the comments section when you place your order, please mention the date of the AAACN tasting to ensure your wines will arrive on time. Wine takes about two weeks to ship so please plan accordingly.

· If you decide to pick up your wines locally, we suggest showing the shop the list of wines our sommelier has curated so they can closely match them the best they can. If you head to your local wine shop, you will just need to get a New Zealand Sauvignon Blanc, French Sancerre, Napa/Sonoma Cabernet Sauvignon, and a French Bordeaux. Please feel free to get just two of these wines or all four! For further assistance, please feel to reach out via email

· Please do not over chill your wine before our tasting, keeping them at room temperature will help us better smell and taste the wines.

· Two to four clear wine glasses with stem per person are recommended.

· Please have all four wines out, opened, and ready to be poured before our tasting start time.

· Plain crackers or bread is recommended to cleanse the palate between wines.

View the schedule for April 6thView the schedule for April 13th, 2021