How to Think Better: Implications of Cognitive Bias in Telephone Triage

Danah Rios, MD, MBA

Cognitive bias and heuristics (mental shortcuts) will be explored with the medical director of a large hospital-based call center. You will gain an understanding of how cognitive bias may negatively impact the quality of telephone triage and learn strategies to minimize its effects on patient care.

Adverse Childhood Experiences: Increasing Awareness in Ambulatory Care Nursing

Jerry Dwayne Hooks, Jr., PhD, APRN, FNP-BC, NEA-BC, AAHIVS, FACHE, FAANP; Alexis Pop, BSN (candidate); Susan Nicosia, MSN, RN, NEA-BC

This presentation provides introductory education for nurses on what constitutes an adverse childhood experience, physiologic alterations that occur post-exposure, the unique role of primary care nurses, and the implementation of trauma-informed care.

Shared Governance/Magnet Rapid Fire Sessions

Sponsored by the John H. Reck Memorial Grant

In these short rapid-fire presentations, multiple speakers will highlight approaches to managing issues related to shared governance and Magnet status in the practice environment.

The Magic of the Ambulatory Care Nurse Retention

Mildred Sattler, DNP, MSN, RN, CCRN; Curlissa Mapp, MSN, APRN, ACNS-BC

Improving Communication, Care Coordination and Patient Outcomes through Shared Governance in the Ambulatory Care Setting

Vanessa Shay, MSN, RN; Stephanie Hill, BSN, RN, CMSRN

Staff Engagement: Innovative Shared Governance Models for Ambulatory Care

Lindsay Miller, MSN, RN, NE-BC

Catching Our Collective Breath

Keith Carlson, BSN, RN, NC-BC

During this presentation, holistic nurse career coach Keith Carlson will offer you the opportunity to examine, reassess, and confirm your own worth as a nursing professional during a global existential crisis, coupled with a heightened awareness of the crucial importance of the nursing profession to the common good.

Healthcare Utilization and Neighborhood Disadvantage in Patients with Food Insecurity

Karen Distelhorst, PhD, APRN, GCNS-BC; Kristine Adams, MSN, CNP

Join us in exploring the relationships among health care utilization, neighborhood disadvantage, and food insecurity. Study findings will be discussed within the context of the five key activities to facilitate integration of social care into care coordination and transition management practice: awareness, adjustment, assistance, alignment, and advocacy. Implications for future research will also be discussed.

Creating a Safe Zone in Health Care using C.A.R.E.

Rebecca Spee, RN; Tami Omdahl, MSN, RN, NE-BC, CPN

This session will discuss using the C.A.R.E approach to increase nurses’ knowledge and comfort levels when caring for a transgender or gender nonconforming pediatric patient.

Care Coordination and Transition Management Networking Chat Lobby: Care Transitions: Discharge and Follow-Up for COVID-19 Ambulatory Care Patients (No Contact Hours awarded)

Virtual attendees will be able to interact and engage with one another during this networking time by participating in real-time attendee chats.

Leadership Networking Chat Lobby: Virtual Visits and Their Impact on Quality (No Contact Hours awarded)

Virtual attendees will be able to interact and engage with one another during this networking time by participating in real-time attendee chats.

Patient/Staff Education Networking Chat Lobby: Role of the LPN/LVN and MA in the Ambulatory Care Setting (No Contact Hours awarded)

Virtual attendees will be able to interact and engage with one another during this networking time by participating in real-time attendee chats.